Typically, the Connected status is shown when the phone number used to send messages is in a good state. Phone numbers may have many statuses listed, such as Disconnected, Pending, etc., but two statuses related to quality are Warned and Rate Limited. Keep in mind that since there is a limit of the messages per day depending of your tier, the earliest the upgrade can occur is after 2 days. The company will be upgraded to the next tier only if the quality rating is not in the Red state and it sends 2x the number of messages of its current limit in a maximum window of 7 days. When a company registers its phone number, it starts with Tier 1. Tier 3: Allows your company to send messages to 100K customers per day.Tier 2: Allows your company to send messages to 10K customers per day.Tier 1: Allows your company to send messages to 1K customers per day.Keep in mind that this includes both new and existing conversations. The quality-based rate limit tiers affect how many daily messages to customers your business can send. There are three different states of messaging quality: The quality rating shows how messages your customers have received in a rolling window of the past 24 hours. We'll notify you of the quality rating and status for your WhatsApp account via email.
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